FAQ

We are here to help! For other enquiry, please email us at hello@boop.sg.

Product & Care Instructions

Washing instructions

Please refer to this guide for more information on washing your dog bed.

How to measure body length

Body length is measured from base of neck to base of tail.

Bed sizes

There are currently 3 sizes; extra small, small and medium. We are working on more size options for larger pets. Please be patient with us. Meantime, follow us on Instagram to get latest updates on our products.

Order & Delivery

Average delivery times

2-3 weeks from date of order

I received the wrong item

While every care has been taken to ensure the accuracy of your order, we are sorry to hear of your experience with us.

Please send us an email at hello@boop.sg within 7 days from the date of delivery, stating your order number and an image of the incorrect item received. We will arrange to deliver the correct item and collect the incorrect item at the same time.

Note that the incorrect product must be returned to us in the same condition they were purchased in. Please refer to our Refund Policy for more details.

I received a defective item

While every care has been taken to ensure the quality of your order, we are sorry to hear of your experience with us.

Please send us an email at hello@boop.sg within 7 days from the date of delivery, stating your order number, item to exchange and attach an image of the defect. We will provide a 1-for-1 exchange if the product you received is defective. The replacement product will be delivered and the defective item collected at the same time.

Note that the defective product must be returned to us in the same condition they were purchased in. Please refer to our Refund Policy for more details.

Others

Physical retail space

Our products are exclusively available online but we may have pop-ups occasionally. To get the latest updates of our whereabouts, follow us on Instagram.

Corporate orders and customisations

We are glad to customise our products for your company, clients and colleagues. Please email us at hello@boop.sg and we will share our ideas for your different needs.